We would like to express our sincerest gratitude and support to everyone on the front lines working around the clock. Now more than ever is the need for clear communication. We promise to keep you posted on the latest news, updates, and information as they become available.
We look forward to welcoming you back when our doors re-open on May 1, 2020.
LAS VEGAS (March 17, 2020) – Governor Sisolak has mandated closure of all Nevada casinos and hotels and we understand this is in the best interest of our team members, guests and our community at this time. Working with the governor’s office and the Nevada Gaming Control Board, beginning March 17, 2020 SAHARA Las Vegas will begin the process of temporarily closing the resort for a period of 30 days.
This temporary suspension in operations is a precautionary measure, implemented out of concern for public health. Currently, there have been no reported cases of COVID-19 at SAHARA Las Vegas. The casino will be closed to the public beginning at midnight March 18, 2020.
The State of Nevada and Centers for Disease Control (CDC) have made increasingly urgent warnings for the public to remain home and practice social distancing in order to stem the spread of the virus. The Director of the National Institute of Allergy and Infectious Disease, Dr. Anthony Fauci, has urged aggressive containment and mitigation efforts such as avoiding unnecessary public outings. In accordance with these recommendations, the State of Nevada and resort leadership believe a temporary closure is the responsible thing to do.
SAHARA Las Vegas leadership understands suspending resort operations come with great impact to our team members. SAHARA Las Vegas will absorb costs to maintain health benefits for all individuals affected by these changes during this difficult time. Additionally, leadership is working with federal, state and local agencies to connect those impacted with additional resources.
SAHARA Las Vegas leadership will continue to evaluate this evolving situation and looks forward to welcoming the return of guests and team members as soon as it is safe to do so.
The comfort and safety of our guests and team members are always our paramount concern. We are fortunate to have a culture of guest safety conducted and overseen by well-trained professionals. We have stringent sanitation procedures in place to ensure the safety of all guests. Like all responsible hospitality businesses, we continue to monitor the COVID-19 situation closely. We are working collaboratively with and following the guidance of state health officials, including the U.S. Centers for Disease Control and Prevention (CDC) and the Southern Nevada Health District (SNHD).
Some of our preventative measures include the following:
How long will the property be temporarily closed?
At this time, our closure is anticipated to run through April 30th, 2020, with doors opening on May 1st.
Will I be refunded for my reservation that falls within your closure dates?
Your reservation is automatically canceled. We will be fully refunding your deposit and depending on your bank, this refund may take up to seven days to process. For any additional questions, please don’t hesitate to reach out to us via email at email@example.com or by calling 888.696.2121.
How can I contact someone to speak about my reservation?
You can reach our contact center Monday-Friday between the hours of 10a and 5p PST at 888.696.2121. You can also email us at firstname.lastname@example.org.
What new cleaning protocols will the resort-casino implement upon reopening in relation to COVID-19?
The cleaning guidance from the U.S. Centers for Disease Control (CDC) and the Southern Nevada Health District (SNHD) has become SAHARA’s standard cleaning protocol by which all team members are trained. All guest areas are cleaned and disinfected with EPA-approved chemicals that are specifically designated as effective against coronavirus.
Here are a few of our suggested resources for guests, team members, and our local community.
Coronavirus (COVID-19) Information
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